TERMS & CONDITIONS
We hope all our customers are completely happy with their Stephanie Ross Designs products. Our aim is to provide every customer with the same excellent level of service for which we are known. If for any reason you are not entirely happy we will do our utmost to help resolve this.
For jewellery purchased online at www.stephanierossdesigns.com, we will be more than happy to offer you an exchange or refund provided that you notify us by email or letter within 14 calendar days from date of receipt of the item of your intention to return the goods to us in its original condition, with the original packaging and sales receipt. Goods must be received by Stephanie Ross Designs within 21 days from date of receipt of goods.
We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised (e.g. engraved). For hygiene reasons, we cannot accept the return of earrings, unless they are faulty.
Our Returns Policy does not affect your statutory rights.
If after Stephanie Ross Designs has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 5 working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.
The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to Stephanie Ross Designs is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 2 working days and we will keep you well informed about progress. Stephanie Ross Designs will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. Refunds will be furnished within 30 days of the agreement to refund.
For full details, please see our Delivery page. Stephanie Ross Designs cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.
To amend an order or delivery address, please contact us immediately at [email protected] We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been despatched.
Stephanie Ross Designs reserves the right to abort access of our Internet services if you behaviour is found to be discordant with these terms and conditions at any time.
All products sold by Stephanie Ross Designs are copyright of Stephanie Ross Designs. No permission is given by Stephanie Ross Designs in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the Stephanie Ross Designs website. ALL RIGHTS RESERVED.